Connected before you ever need to make the call.
When a concern is raised or a claim arrives, who answers matters — and so does whether they already know you. Jigsaw’s specialists are alongside you from the start: they helped build your plan, they can see your system, and they answer 24/7/365.
The person comes first
When a suspicion or incident arises, the first priority is the person who may have been harmed — their safety and their support. Everything else follows from there: the reporting obligations, the notifications, the communications, the defense. That ordering isn’t a detail of our response planning; it’s the principle the whole response is built on.
What the specialists do
Plan ahead. The same specialist who helps you build your incident response plan is the one who answers when you call — a person, not a call center, with a relationship that exists before anything happens.
Respond. 24/7/365, from the first uncertain moment — because the earliest hours matter most, and the insurance responds from the moment of suspicion.
Support beyond the incident. Crisis management, communications, and counseling support — the parts of a response that protect people and trust, not just positions.
Defend. Nationwide coordinating defense counsel who specialize in sexual abuse claims — so wherever a claim arises, the attorney handling it knows this risk, this field, and your system.
Who you're connected to
Incident Response • Investigations • National Coordinating Defense Counsel
Attorneys who specialize in sexual abuse suspicions, investigations, and defense; they help you build response plans ahead of time, take the first call, and coordinate with leadership, insurers, and law enforcement. In their words: “Our commitment is to intelligent and emotionally intelligent defense — understanding not only the law, but the industries, the risks, and the people involved.”
Claims Handling • Risk Consulting
ideal3 — claims handling for Jigsaw’s insurance programs, blending legal insight, fairness, and compassion. “Strategic, transparent, and fair claims handling isn’t just about resolution — it’s about protecting trust.” Sister company AsGuard provides risk consulting and loss control.
Experts who can see your system
Because the specialists are part of the program, they can respond with the relevant parts of your system in view — your controls, your record, your history — from the first call; you decide what they see. Support and expertise that understand you and your system.
And what they learn from real responses feeds back into the SAM Risk BOK that every Jigsaw organization draws on.
The best way to know if Jigsaw fits your organization is through a conversation.
No pitch, just a straight look at what reliable protection would involve for an organization like yours. Whatever your size.